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Re: Best Practices for CSA Claim

February 5, 2020, 1:42 pm
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calicalling wrote:

 

Thanks so much for your concern... if you and wildiris are concerned that charging a Resort Fee and using it for repairs might cause issues, the simple solution is to not use this method for your own rentals.

This is the first time that you have referred to the fee as a "Resort Fee."  In your original post you said, "I use a 'self-insurance' fee and also collect a damage deposit."  Sage and I were just trying to point out for your benefit and the benefit of other Community members that there could be problems for owners who charge a "self-insurance fee." 

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Re: Best Practices for CSA Claim

February 5, 2020, 5:31 pm
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Yah, actually I did point out twice yesterday that I do not call it insurance but rather call it a fee: once in a response to you and once in response sage

 

"I call it a fee, not insurance, tho, since I am not an insurance company and my understanding is that there are strict legalities to calling something 'insurance.'

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Can someone explain what happens if

February 5, 2020, 8:05 pm
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I got another funky email with another deadline telling me I had to

 

Review and print detailed instructions here, a red dot will appear next to each step you haven’t completed.

  1. Go to the Payment Options page and click the “Add bank” button. You must add a bank account to each of your listings (tax forms may be required).
  2. Complete a Direct Debit Authorization form for each bank account.

If you don’t complete the required steps by March 1, 2020, you'll receive future payouts after the traveler checks in.

 

Now my question is:

Of course I am on preferred payments and recent payouts took more than 2 weeks.

And my settings are such, that the majority of the money is due at check in - an old habit from times when I collected the funds at check-in.

So if I do not give permission for direct debit does that mean there can't be any charge backs? Does it mean HA cannot hold my money a week before transferring since the guest is already checked in? How does that work if I give DDA and HA decides to revoke my preferred payment status because I am saying something they don't like?

Moreover I now get emails from VacationRentals.com (which I thought did not even exist anymore because they were sold) encouraging me to update my rates (which I did on 2/1/2020), telling me I had 108 page views earning me 1 reservation ( which I am not sure which one)!

I for one have lost complete confidence in this whole set up.

I see Verbo commercials running non stop and the leads are pouring in from Airbnb and booking.com. NONE from VRBO for months.

How can I have faith to keep going when I have not even broken even last year with my yearly fees.

This is one of my busiest times during the year and my calendar is FULL but not with VRBO guests.

After 15+ years should I trust to invest more of my time and effort and energy into a little to no return venture?

I do not want a to be a guinea pig for a large company's trials and tribulations.

I know that this also will be a thread quickly being removed - but it expresses real issues I have no answers to - neither does CS. Who has them? Anyone guide me here?

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Re: Can someone explain what happens if

February 5, 2020, 9:30 pm
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No answers. And no deposits at all. Early or not. So many of us not getting our payments for guest stays.

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Re: Can someone explain what happens if

February 6, 2020, 4:44 am
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no, not having direct debit auth does not mean there won't be any chargebacks. It means that you won't get paid. .Chargeback is initiated by customer via issuer bank, and it can happen to anyone at any time, and of course vrbo does not want to be responsible for those sums.  Since now vrbo is payment processor, they must have DD auth IN CASE of a chargeback  - or also if you decide to voluntarely refund of something, say an amenity broke and you decide to refund a certain sum to the renter.  Haven't you ever used a CC processor? they ALL require a DD authorization, not just Vrbo. I have been using Stripe from 2016, and I gave them DD authorization. You CANNOT operate otherwise if you take CC. This is not new nor unique to vrbo. I do not know why people make such fuss about it.

P.S. they require DD authorization for each bank IF your money is directed to more than one bank (in your settings). Mine are directed only to one bank, so one DD auth (per property) for me.

P.P.S only update your DD setting via dashboard (to be sure) , not by clicking any links in the email,

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Re: Can someone explain what happens if

February 6, 2020, 6:22 am
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It behooves all owners to take a look at Vrbo's Terms and Conditions from time to time.  (I know, it's not exactly scintillating reading.)  Here's a link https://www.vrbo.com/legal/terms-and-conditions Pay particular attention to the "Accommodation Fee Collection Agreement" section.  Here's a relevant paragraph -

 

1.5 Provision of Information You agree to provide us with all information and authorizations required by us or a third party service provider working on our behalf to access Your bank account designated on the Registration Form as necessary hereunder. You further agree to keep Your bank account information accurate and up-to-date with us and (ii) banking authorizations granted to us accurate and up-to-date with Your bank. Failure to do so may result in Payment amounts being misdirected, held by us pending confirmation, or returned to the Guests. Notwithstanding anything to the contrary herein, You will not be entitled to relevant Payment amounts under this Agreement unless and until You have provided us with accurate and up to date information as set forth in this section. We disclaim all liability for misdirected or returned Payments if Your information is not kept accurate. We may suspend or terminate this Agreement without notice if You fail to keep this information accurate or block or otherwise inhibit our ability to debit or credit Your bank account.

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Re: Can someone explain what happens if

February 6, 2020, 2:37 pm
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Even if you sweep the account they will pull funds and you will have an overdraft.

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Re: Can someone explain what happens if

February 6, 2020, 2:55 pm
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Ok. And what can I do when the system does not allow me to fill a direct debit authorization? In my case I enter the page "payment options " and it says:

Direct debit authorization: not applicable!

I have asked them one million times what does it mean and what should I do and they keep telling me tgat their billing team will take care of that and I should wait for their update!

It's over one month now and I keep collecting tickets!

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Re: remitted sales tax

February 6, 2020, 3:03 pm
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The taxes are collect from the guest, you do not pay the tax. The service fee is a mandatory fee, it is taxable in many locations.

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Re: Anyone else recently having a problem receiving payments?

February 6, 2020, 3:17 pm
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Look what finally showed on my listing! We will see if it really happened. I am really worried that VRBO is so far off that they are going to be going out of business, leaving us all unpaid.

 

  • Your payout will be disbursed on 2/6/20, and will be deposited into your account in 5-7 business days.
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Re: Are owners experiencing not getting paid on Early Payout?

February 6, 2020, 3:19 pm
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Look what showed up on my listing today. We will see if it really happens. And it looks like my other post with major concerns about this happening has been removed.

 

  • Your payout will be disbursed on 2/6/20, and will be deposited into your account in 5-7 business days.
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Re: My first charity auction will be my last charity auction

February 6, 2020, 3:24 pm
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$5K damage deposit?  That's crazy talk.  I wouldn't do that as the winner unless you were renting me Buckingham Palace.

 

$200-$500 max.  Use a zero fee service like ApplePay.  Hold the $ until they leave, and, if no damage, send it back to them.

 

You MUST have them sign a rental agreement which should stipulate that the guest is responsible for damages exceeding the amount of the damage deposit.  I can send you the clause from mine that addresses this exact scenario. 

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Re: My first charity auction will be my last charity auction

February 6, 2020, 3:39 pm
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They can buy the damage protection straight from www.propertydamageprotection.com - it's the direct site for the CSA policy sold on VRBO. 

 

When I "donate" (which I really don't call it that since as said above it's not tax deductible) I include all expenses - cleaning, PDP, etc...  I just collect a damage deposit and refund after their stay.  I use digisinger for e-signing the contract - which is what all guests do anyway.  If you're relying on the "click to agree" box for your agreement uploaded to VRBO it's better than nothing, but not as solid as a signed RA. 

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Re: Anyone else recently having a problem receiving payments?

February 6, 2020, 4:25 pm
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Wow, I picked a heck of a time to book my very first guest. No payment, no customer service, no feedback. Rumors of a change in payment system and deleted banking data caused me to reset my deposit information. And what a mess. Like we don’t need the money?? Is there any moderator? Why are there no customer service people for the owners? I’ll get an email in a few days? What kind of an answer is that?

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Re: Anyone else recently having a problem receiving payments?

February 6, 2020, 6:10 pm
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I was ready to blast CS tonight about two payments of over 1.6k not posting. But then I did some digging and found those were both pre HA payments, so for those I won't get payment until after the guest checks out.  Not ideal, but I think those are the last of them.

 

As far as that HA disbursement date, that date is not set in stone, it changes.  Not ideal, I agree, but it's how the situation rolls. 

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Re: The data so far....

February 7, 2020, 5:20 am
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RVL stat.png

My 5 bd. Airbnb was unheard of 3 years ago especially for larger cabins. Now neck in neck. What happened to you vrbo, it used to be 85% of my bookings....

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Re: Advice for how to get my Vrbo case truly researched and not a script solution that doesn't address the issue?

February 7, 2020, 8:03 pm
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Re: How can we keep damage deposit in escrow after adjustment of final payment?

February 7, 2020, 8:12 pm
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swlinphx   I had a request to make some changes and inquired about the damage deposit.  Guest wants me to split final payment invoice for damage deposit refund

 

I hadn't considered the ramifications of what you described, so I'm glad you posted it.

 

There is a litany of enhancement requests for things such as this, but there is rarely any traction.  I think Vrbo continues to be focused primarily on the initial booking, and driving bookings--period.  This type of request for a post-booking enhancement unfortunately just doesn't seem to rise up to become a priority.

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Re: Lead time of vrbo advertising?

February 7, 2020, 8:20 pm
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People are going to book for when they want/can travel.  I can't imagine an email suggesting great places for "next month" would be a deterrent for a traveler looking for a summer getaway. 

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Re: What's up with delays in payouts?

February 7, 2020, 10:07 pm
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Don’t shoot the messenger... the mods can only do so much.

 

That said, they can take your excellent advice and bubble it up a few levels... and I hope they will. You have really nailed it.

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