Just think - if HA just mailed out paper checks, everyone would probably have been paid a lot faster!
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Re: What's up with delays in payouts?
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Re: What's up with delays in payouts?
I Think the best way to handle this is to institute a company policy that the guest gets notified when the company has paid the host. And I advice all hosts to start sending your guests an email when you receive payment, thanking them for their payment. I think if the guests knew what the company was doing with their money, the problem would get quickly solved.
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Re: How can we keep damage deposit in escrow after adjustment of final payment?
Could you please explain the process of what currently happens when a guest changes his booking after making the first payment? Having a guest's damage deposit sent to the owner instead of being held in escrow doesn't sound good and may be a violation of the law in certain states. I've never had a guest alter his reservation after the first payment and I don't understand what happens. I have a flat damage deposit regardless of how long a guest is staying. It's a separate line item on my fees. Are you saying that if a guest alters his reservation, Vrbo takes the money earmarked as a damage deposit and moves those funds into the "additional rent" requested? This would be truly troubling.
Is your damage deposit a percentage of the rent? I'm trying to understand what you're describing and I could see that if your damage deposit is a percentage of the rent then you'd want to be able to increase the amount of the damage deposit if the guest extends his reservation and pays additional rent.
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Re: Anyone else recently having a problem receiving payments?
I See this morning that my funds are reported as having been disbursed today. Their words not mine. My bank shows no deposit. There seems to be some confusion.
dis·burse·ment|\ dis-ˈbərs-mənthttps://www.merriam-webster.com/dictionary/disbursement?pronunciation&lang=en_us&dir=d&file=disbur04\
Definition of disbursement
: the act of paying out money especially from a fund : the act of disbursingthe disbursement of government fundsalso: funds paid out received monthly disbursements
At this point some proof that the funds will be in my account no later than 5-7 days from now would be helpful.
I am going to start sending my guests a thank you email when I get the actual funds. Just to let the guests know how long it takes to get paid around here. I suggest all owners do the same.
it hasn’t taken 5-7 days for a payment to clear since the 90’s.
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Re: What's up with delays in payouts?
Slame here!!!2 separate accounts no payout have been made! I'm desperate need to make payments etc and this is ruining all my finance this is horrible!
im glad most of my STR comes from airbnb, they never missed a payment! however the big houses are listed only in Vrbo/homeaway to keep the crowd over 35+ but hey #vrbo #homeaway where's my money ?????
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Re: Anyone else recently having a problem receiving payments?
same here! my disbursement date keeps changing. The guests paid in full Jan 2 and have been in my property a week now into a 28 day stay.
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Re: Can someone explain what happens if
So all this proves the point, that tying the Debit Authorization to Advanced Payments is not just deceitful but also a wrong premise.
HA telling me to give them something for something in return, when they have to have that something regardless of the return, which is by the way totally in their discretion even if I give them that something, is very typical of what this company has become.
As the situation stands right now, considering all the threads talking about HA's incredible incompetence of handling their customer's money, I would think that it would be really advantageous to get some official sounding response from the company.
That absent, along with the sharp drop in leads, seems to point to one thing: failure.
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Re: Anyone else recently having a problem receiving payments?
Me: My disbursement dates keep changing
CS: Oh, I've never seen that before
Me: This is the third time this happened
CS: Oh, OK, the date may change once. If it changes again, call back
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Re: Anyone else recently having a problem receiving payments?
This 5-7 day thing is completely made up. To the company at large, we are in general successful hands on investors who know perfectly well that in most cases in the year 2020 funds clear in 2 days max period. We all deserve a reason why our funds have been held up. Forget for a moment the “when” of it all, those have also been made up and subject to constant change, as stated by your own people. So, simple question, why aren’t you paying us? This time maybe address us like you’re talking to adults.
when you say Disbursed, May I ask, disbursed to whom? My payment says disbursed but it is clearly not in my account therefore who has it been disbursed to?
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Re: Anyone else recently having a problem receiving payments?
The disbursement data is the date Vrbo initiates the ACH transfer to your bank. Funds typically show the day after the transfer.
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Re: Anyone else recently having a problem receiving payments?
Thanks Scott. On my owner app it says the disbursement day is the day the funds are sent to the VRBO HA payment vendor. Just curious, would it be better if it is the date you disburse the funds to me? Not sure why company banking transfers are important to me.
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Re: Anyone else recently having a problem receiving payments?
They're trying to differentiate between the things that they have control of (the 7 day hold), and the things they don't have control of (the ACH process). Vrbo can't give you an exact date on when funds will show in your account. They should be able to tell us accurately, when they have initiated the process to move funds from their account, and that is the piece they can' seem to get right. Things out of their control seem to go smoothly.
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Re: Anyone else recently having a problem receiving payments?
Thanks Scott. So I don’t know maybe things are changing? Anyway here is what it says about disbursement on the App. So if that is business days I may not get my money until the 18th. if Presidents’ Day is a bank holiday it might be the 19th. The guests came in the first. This just isn’t right Scott. 
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Re: Anyone else recently having a problem receiving payments?
You should expect to see your funds by Tue, based on my experience.
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Re: Have you seen the new "Welcome guide" sub-directory in you dashboard?
There is an option box to check or uncheck for each property on what exactly is sent to guest. I typically opt out all all catoagoreis as I directly provide information to guests. Also to keep VRBO/HA from contacting my clients.
BEWARE to keep check on this option as VRBO goes back in and changes it to opt in all correspondents. So its nota one time deal. Keep an eye on this folk. It's not a one and done deal.
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Re: Have you seen the new "Welcome guide" sub-directory in your dashboard?
There's only two notices that you can stop Vrbo from sending to guests: Welcome and Thank you.
There is no way to "turn off" the Hospitality app, and no way to stop Vrbo from sending an email to the guests to access the Hospitality widgets. That's why it's so despised by owners. Here's hoping that the new Welcome Guide will be somewhat better.
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Re: Delisted for enforcing my contract - Not seeing any path forward with VRBO / Homeaway
Our family is in the habit of always removing our shoes in the house. We don't do this outside, however. We step inside the house, close the door, and remove our shoes in the hallway or foyer near the door. So, just because you don't see guests removing their shoes on your exterior cameras doesn't mean that they aren't removing their shoes.
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Re: Delisted for enforcing my contract - Not seeing any path forward with VRBO / Homeaway
*OUCH!* (re: your 2/9/2020 reply) ~ Nowhere in your OP did I read that A) Your "cameras" were in the "entry ways?" Nor > see any reference/definition of what "entry ways" are, precisely = interior versus exterior, in your locale?
OR, B) What your question actually is and/or was to this Community?
IMO, sage provided excellent feedback re: the first thing that struck me ~ (per you) "... dozens of videos of these people walking on the carpets with their shoes on."
Is this why you were "de-listed?"
If not? Why?
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Re: Delisted for enforcing my contract - Not seeing any path forward with VRBO / Homeaway
So you haven’t been exactly clear on why you were delisted? We can guess but it would be better for all of us to know exactly the reason and the process, of the delisting. What did Vrbo say exactly about the reason why? Did you escalate the case?
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Re: Guest wants to cancel but I get this message
Vrbo has so many glitches and payment problems now - I understand why you're concerned. I haven't encountered this, and what I'm writing is just a suggestion about what you can try. This looks like you're using the phone app. Have you tried going to your dashboard on a laptop or desktop computer? Do you get the same message?
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